|By Richard Spragg||
|October 25, 2012 12:32 PM EDT||
Businesses can be a lot like soap operas in one important respect – a secret never stays secret forever. It’s only ever waiting in the background today to become tomorrow’s main plot line.
One of the most common forms of secrecy in the modern workplace is the concealing of mistakes – it is this small and unnecessary crime that results in more dismissals than any other kind of misconduct. People make mistakes; it’s a natural part of being human. Immediate acknowledgement, combined with ideas for fixing the problem, will always be the best course.
Everyone makes mistakes; people respect colleagues who admit to it and get to work on making it right. Whatever the situation, we are usually presented with a fork in the road, where the obvious need to face the music conflicts with the immediate ability to suppress the problem.
There is a crucial tipping point when honesty becomes dishonesty.
In this instant, if you choose the wrong path, your integrity flies out the window along with most of your chances of walking back your mistake. There’s always a point where you get to make a call on what you’re going to do: either pull over, admit you’ve got a flat tire and ask for help; or keep driving, hoping nobody notices and guaranteeing reduced performance and damage to the car. You won’t be able to drive forever, but every yard you drive is foolishness, and you’re undermining your credibility every minute.
Not so long ago, a colleague of mine chose the wrong path. In a moment of carelessness, an otherwise capable and valued sales rep, failed to inform her customer about an additional cost for which they would be liable under the terms of the contract they were signing. She missed it; she just got the math wrong on a busy day. Later on, when the customer good naturedly refused to pay the cost, assuming it was an invoicing mistake, my colleague agreed and told them that we would carry the cost ourselves. The contract was immediately rendered unprofitable. In a moment of foolishness, my colleague buried the mistake. She was trusted, she owned all contact with the customer – who remained happy with arrangements, ignorant of the whole problem which they assumed to be an error made in good faith on the first invoice. She was able to hide the mistake for weeks. Nobody noticed until the following quarter that the arrangement was actually burning money.
At that point, the right questions were asked and the details emerged. Tears, apologies and packed boxes followed. And why? Because she didn’t walk into her boss’s office five minutes after realizing the mistake, face the embarrassing truth, and get the support she needed to fix the problem – which in this instance would almost certainly have been a frank conversation between her boss and the customer, a compromise, and a reduced - but still profitable - margin. No big deal. All will be forgiven within a week, maybe there’ll be some closer oversight next time.
We write frequently about how seemingly trivial events can dramatically affect your career. These stories include careless texting mistakes that corrupt vital data security, career moves that seem to happen by accident, and here, the little white lie of omission.
The last few years have provided no end of evidence to support the notion that fessing up now will save a lot more trouble later. It is true on a corporate level; it’s true on a personal level. The tangled web begins with a very simple individual decision, taken at the tipping point where incompetence becomes malice. It ends with a global financial crisis, a Ponzi scheme, the collapse of a great career, or more likely – just the loss of a job.
Disgraced Olympic sprinter Marion Jones was shown a small vile of liquid and asked if she had ever seen it before. This was her tipping point. The truth would have been painful, but a lot less painful than the eventual prison term, which resulted entirely from her lie to federal investigators in answer to that very specific question. The truth – as she must have known then in her heart of hearts, was coming out all the same.
Ironically, it is Lance Armstrong who appears to have made a far more sensible decision. Perhaps, having seen the writing on the wall, he chose a path that will leave whatever he has done in the realm of athletics, where Marion Jones must surely wish she had left hers. The criminal investigation into Armstrong remains closed.
Ultimately, the question that fascinates a great many people when it comes to the cyclist is simply this: How could he possibly have thought that those hidden things would remain hidden? If the conspiracy touches as many people as the USADA’s 200 page report claims, it’s incredible to believe that anyone involved in the alleged activities could possibly have thought they would remain secret.
The only way three people can keep a secret, says the Chinese proverb, is if two of them are dead. When the time comes for you to face that fork in the road, plan on a full disclosure approach. Take responsibility; start moving past it there and then.
The chances are you’ll be disclosing everything in the end anyway, but from a very different position.
SYS-CON Events announced today that HPM Networks will exhibit at the 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. For 20 years, HPM Networks has been integrating technology solutions that solve complex business challenges. HPM Networks has designed solutions for both SMB and enterprise customers throughout the San Francisco Bay Area.
Aug. 3, 2015 06:45 PM EDT Reads: 541
For IoT to grow as quickly as analyst firms’ project, a lot is going to fall on developers to quickly bring applications to market. But the lack of a standard development platform threatens to slow growth and make application development more time consuming and costly, much like we’ve seen in the mobile space. In his session at @ThingsExpo, Mike Weiner, Product Manager of the Omega DevCloud with KORE Telematics Inc., discussed the evolving requirements for developers as IoT matures and conducted a live demonstration of how quickly application development can happen when the need to comply wit...
Aug. 2, 2015 11:15 AM EDT Reads: 371
The Internet of Everything (IoE) brings together people, process, data and things to make networked connections more relevant and valuable than ever before – transforming information into knowledge and knowledge into wisdom. IoE creates new capabilities, richer experiences, and unprecedented opportunities to improve business and government operations, decision making and mission support capabilities.
Aug. 1, 2015 10:00 AM EDT Reads: 347
Explosive growth in connected devices. Enormous amounts of data for collection and analysis. Critical use of data for split-second decision making and actionable information. All three are factors in making the Internet of Things a reality. Yet, any one factor would have an IT organization pondering its infrastructure strategy. How should your organization enhance its IT framework to enable an Internet of Things implementation? In his session at @ThingsExpo, James Kirkland, Red Hat's Chief Architect for the Internet of Things and Intelligent Systems, described how to revolutionize your archit...
Jul. 30, 2015 07:30 PM EDT Reads: 1,432
MuleSoft has announced the findings of its 2015 Connectivity Benchmark Report on the adoption and business impact of APIs. The findings suggest traditional businesses are quickly evolving into "composable enterprises" built out of hundreds of connected software services, applications and devices. Most are embracing the Internet of Things (IoT) and microservices technologies like Docker. A majority are integrating wearables, like smart watches, and more than half plan to generate revenue with APIs within the next year.
Jul. 30, 2015 02:30 PM EDT Reads: 151
Growth hacking is common for startups to make unheard-of progress in building their business. Career Hacks can help Geek Girls and those who support them (yes, that's you too, Dad!) to excel in this typically male-dominated world. Get ready to learn the facts: Is there a bias against women in the tech / developer communities? Why are women 50% of the workforce, but hold only 24% of the STEM or IT positions? Some beginnings of what to do about it! In her Opening Keynote at 16th Cloud Expo, Sandy Carter, IBM General Manager Cloud Ecosystem and Developers, and a Social Business Evangelist, d...
Jul. 30, 2015 12:00 PM EDT Reads: 2,092
In his keynote at 16th Cloud Expo, Rodney Rogers, CEO of Virtustream, discussed the evolution of the company from inception to its recent acquisition by EMC – including personal insights, lessons learned (and some WTF moments) along the way. Learn how Virtustream’s unique approach of combining the economics and elasticity of the consumer cloud model with proper performance, application automation and security into a platform became a breakout success with enterprise customers and a natural fit for the EMC Federation.
Jul. 30, 2015 09:00 AM EDT Reads: 2,182
The Internet of Things is not only adding billions of sensors and billions of terabytes to the Internet. It is also forcing a fundamental change in the way we envision Information Technology. For the first time, more data is being created by devices at the edge of the Internet rather than from centralized systems. What does this mean for today's IT professional? In this Power Panel at @ThingsExpo, moderated by Conference Chair Roger Strukhoff, panelists addressed this very serious issue of profound change in the industry.
Jul. 29, 2015 03:00 PM EDT Reads: 1,305
Discussions about cloud computing are evolving into discussions about enterprise IT in general. As enterprises increasingly migrate toward their own unique clouds, new issues such as the use of containers and microservices emerge to keep things interesting. In this Power Panel at 16th Cloud Expo, moderated by Conference Chair Roger Strukhoff, panelists addressed the state of cloud computing today, and what enterprise IT professionals need to know about how the latest topics and trends affect their organization.
Jul. 29, 2015 02:00 PM EDT Reads: 1,215
It is one thing to build single industrial IoT applications, but what will it take to build the Smart Cities and truly society-changing applications of the future? The technology won’t be the problem, it will be the number of parties that need to work together and be aligned in their motivation to succeed. In his session at @ThingsExpo, Jason Mondanaro, Director, Product Management at Metanga, discussed how you can plan to cooperate, partner, and form lasting all-star teams to change the world and it starts with business models and monetization strategies.
Jul. 28, 2015 04:30 PM EDT Reads: 1,780
Converging digital disruptions is creating a major sea change - Cisco calls this the Internet of Everything (IoE). IoE is the network connection of People, Process, Data and Things, fueled by Cloud, Mobile, Social, Analytics and Security, and it represents a $19Trillion value-at-stake over the next 10 years. In her keynote at @ThingsExpo, Manjula Talreja, VP of Cisco Consulting Services, discussed IoE and the enormous opportunities it provides to public and private firms alike. She will share what businesses must do to thrive in the IoE economy, citing examples from several industry sectors.
Jul. 28, 2015 11:00 AM EDT Reads: 2,055
There will be 150 billion connected devices by 2020. New digital businesses have already disrupted value chains across every industry. APIs are at the center of the digital business. You need to understand what assets you have that can be exposed digitally, what their digital value chain is, and how to create an effective business model around that value chain to compete in this economy. No enterprise can be complacent and not engage in the digital economy. Learn how to be the disruptor and not the disruptee.
Jul. 27, 2015 10:00 AM EDT Reads: 2,052
Akana has released Envision, an enhanced API analytics platform that helps enterprises mine critical insights across their digital eco-systems, understand their customers and partners and offer value-added personalized services. “In today’s digital economy, data-driven insights are proving to be a key differentiator for businesses. Understanding the data that is being tunneled through their APIs and how it can be used to optimize their business and operations is of paramount importance,” said Alistair Farquharson, CTO of Akana.
Jul. 27, 2015 09:00 AM EDT Reads: 338
Business as usual for IT is evolving into a "Make or Buy" decision on a service-by-service conversation with input from the LOBs. How does your organization move forward with cloud? In his general session at 16th Cloud Expo, Paul Maravei, Regional Sales Manager, Hybrid Cloud and Managed Services at Cisco, discusses how Cisco and its partners offer a market-leading portfolio and ecosystem of cloud infrastructure and application services that allow you to uniquely and securely combine cloud business applications and services across multiple cloud delivery models.
Jul. 27, 2015 08:00 AM EDT Reads: 1,914
The enterprise market will drive IoT device adoption over the next five years. In his session at @ThingsExpo, John Greenough, an analyst at BI Intelligence, division of Business Insider, analyzed how companies will adopt IoT products and the associated cost of adopting those products. John Greenough is the lead analyst covering the Internet of Things for BI Intelligence- Business Insider’s paid research service. Numerous IoT companies have cited his analysis of the IoT. Prior to joining BI Intelligence, he worked analyzing bank technology for Corporate Insight and The Clearing House Payment...
Jul. 26, 2015 09:00 PM EDT Reads: 1,595
"Optimal Design is a technology integration and product development firm that specializes in connecting devices to the cloud," stated Joe Wascow, Co-Founder & CMO of Optimal Design, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 25, 2015 02:00 PM EDT Reads: 406
SYS-CON Events announced today that CommVault has been named “Bronze Sponsor” of SYS-CON's 17th International Cloud Expo®, which will take place on November 3–5, 2015, at the Santa Clara Convention Center in Santa Clara, CA. A singular vision – a belief in a better way to address current and future data management needs – guides CommVault in the development of Singular Information Management® solutions for high-performance data protection, universal availability and simplified management of data on complex storage networks. CommVault's exclusive single-platform architecture gives companies unp...
Jul. 25, 2015 01:00 PM EDT Reads: 1,980
Electric Cloud and Arynga have announced a product integration partnership that will bring Continuous Delivery solutions to the automotive Internet-of-Things (IoT) market. The joint solution will help automotive manufacturers, OEMs and system integrators adopt DevOps automation and Continuous Delivery practices that reduce software build and release cycle times within the complex and specific parameters of embedded and IoT software systems.
Jul. 25, 2015 12:15 PM EDT Reads: 490
"ciqada is a combined platform of hardware modules and server products that lets people take their existing devices or new devices and lets them be accessible over the Internet for their users," noted Geoff Engelstein of ciqada, a division of Mars International, in this SYS-CON.tv interview at @ThingsExpo, held June 9-11, 2015, at the Javits Center in New York City.
Jul. 25, 2015 12:00 PM EDT Reads: 1,563
Internet of Things is moving from being a hype to a reality. Experts estimate that internet connected cars will grow to 152 million, while over 100 million internet connected wireless light bulbs and lamps will be operational by 2020. These and many other intriguing statistics highlight the importance of Internet powered devices and how market penetration is going to multiply many times over in the next few years.
Jul. 25, 2015 09:00 AM EDT Reads: 1,509