Welcome!

Agile Computing Authors: Pat Romanski, Shelly Palmer, Glenda Sims, Paul Simmons, APM Blog

News Feed Item

Salesforce.com Kicks Off Dreamforce 2012: Business is Social

Salesforce.com announces new social and mobile cloud innovations that connect companies with customers, partners, employees and products in entirely new ways

SAN FRANCISCO, Sept. 19, 2012 /PRNewswire/ -- DREAMFORCE 2012 -- Salesforce.com [NYSE: CRM], the enterprise cloud computing company, today announced new social and mobile cloud computing innovations that connect companies with their customers, partners, employees and next-generation products in entirely new ways. These breakthrough technologies will enable companies to transform how they sell, service, market, collaborate, work and innovate for the social revolution. The announcements were made at Dreamforce 2012, the world's largest vendor technology conference ever with more than 90,000 registered attendees.

(Logo: http://photos.prnewswire.com/prnh/20050216/SFW105LOGO)

Comments on the News

  • "Today's leading companies recognize that business is social," said Marc Benioff, chairman and CEO, salesforce.com. "With new innovations across our six product lines, companies can transform the way they sell, service, market, collaborate, work and innovate in order to connect more deeply with customers."
  • "Social is no longer just for consumers, it's also for businesses," said Steve Eliss, EVP, Wells Fargo. "With social innovations from salesforce.com, we can bring the Wells Fargo brand to life for every customer in how we engage them."

Business is Social: Connecting with Customers in Entirely New Ways

A worldwide social revolution is taking place today. There are more than 4.5 billion social users around the world and they are having more than 150 million conversations everyday on Facebook, Twitter, LinkedIn and more.

But the social revolution is no longer just a consumer movement, it is creating a customer revolution for every business today. Fortune 100 companies are experiencing 123 percent growth in the number of fans on Facebook, while website traffic continues to decline. IDC reports that spending on social networking is up 47 percent, the highest growth in spending for any technology category. A 2012 IBM CEO study reveals that social will become one of the top two ways companies can engage customers at the expense of traditional methods. And a 2012 McKinsey Global Institute study reports that 70 percent of companies have adopted social technology—and that these social technologies have the opportunity to unlock $1.3 trillion in business value. Today, business is social.

As the leader in enterprise cloud computing with a proven track record of social and mobile innovation, salesforce.com is empowering companies to connect with their customers, partners, employees and products in entirely new ways.

Today at Dreamforce 2012, salesforce.com announced new technologies that enable companies to transform how they sell, service, market, collaborate, work and innovate. New innovations include:

  • Salesforce Touch, Salesforce Chatter Communities for Partners and Data.com Social Key: Salesforce.com will transform selling for the social and mobile era with new Salesforce Touch, Chatter Communities for Partners and Data.com Social Key. Salesforce Touch, powered by HTML5, expands on salesforce.com's native mobile strategy and will bring Salesforce to any mobile device—regardless of platform—and empower reps to collaborate on deals anytime, anywhere. Chatter Communities for Partners will connect companies with distributors, resellers, suppliers and more to drive sales through seamless deal registration, access to proven sales tools and collaboration with the right experts. And Salesforce Data.com Social Key will unite the best context from social networks with traditional company data, enabling enterprises to build stronger relationships with customers and close more deals, faster.
  • Chatter Communities for Service: Chatter Communities for Service will turn the old world of legacy portals upside down by enabling customers to tap directly into a private social community of industry peers and company experts. And Chatter Communities for Service will integrate with the industry-leading Service Cloud to ensure customers get the best service.
  • Salesforce Marketing Cloud: The Salesforce Marketing Cloud is the first suite to unify social listening, content, engagement, advertising, workflow, automation and measurement. By combining industry leaders Buddy Media and Radian6 to power the Marketing Cloud, brands now have a proven suite to manage all social marketing activity and access common assets in one place.
  • Salesforce Chatterbox: Salesforce Chatterbox will deliver simple and secure file sharing across any device with the proven trust of Salesforce. With Salesforce Chatterbox, people will be able to manage and share files in the context of their business.
  • Salesforce Work.com: Work.com, the world's first social performance management platform, transforms the way companies align around social goals, motivate their people with real-time recognition and rewards and drive performance with continuous feedback and relevant performance reviews. In addition, a new partnership with Amazon.com enables companies to reward and motivate their people directly from within Work.com.
  • Next-Generation Salesforce Platform: The Salesforce Platform, the world's leading enterprise cloud platform, today introduced Salesforce Identity and the Salesforce Touch Platform. New Salesforce Identity will deliver "Facebook-like identity for the enterprise," a single, social, trusted identity service to access and centrally manage every cloud app. And the new Salesforce Touch Platform will allow mobile apps to be written once and deployed anywhere, using the same cloud platform services developers love using today. With nine major enterprise cloud platform services, companies can now accelerate innovation and deliver next generation social and mobile apps with unparalleled levels of speed, mobile and trust on the Salesforce Platform.

Experience the Power of Social at Dreamforce 2012

Salesforce.com is extending an invitation to join the social revolution at Dreamforce 2012, now the world's largest vendor technology conference, taking place from Sept. 18-21, 2012. In front of a record global audience, salesforce.com will demonstrate how companies are using social and mobile cloud technologies to connect customers, partners, employees and next-gen products in entirely new ways. And with more than 750 sessions and 350 cloud companies in the Cloud Expo, attendees can participate in interactive sessions, hands-on training with cutting-edge technology, thousands of live demos and unparalleled networking.

Salesforce Sales Cloud Pricing and Availability

  • Salesforce Touch is generally available today on iPad, and is currently scheduled to be available on iPhone and Android the first half of 2013.
  • Salesforce Touch is included in all Salesforce editions.
  • Chatter Communities for Partners is currently scheduled to be available in limited pilot in fall 2012.
  • Chatter Communities for Partners is currently scheduled to be generally available the second half of 2013.
  • Data.com Social Key is currently scheduled to be generally available the second half of 2013.
  • Pricing of Chatter Communities for Partners and Data.com Social Key will be announced at general availability.

Salesforce Service Cloud Pricing and Availability

  • Chatter Communities for Service is currently scheduled to be available in limited pilot in Fall 2012, and is scheduled to be generally available the second half of 2013.
  • Pricing of Chatter Communities for Service will be announced at general availability.
  • Desk.com is generally available today. Pricing starts at $49, per full-time agent per month, for unlimited usage. Flex pricing is also available for $1 per part-time agent per hour.

Salesforce Marketing Cloud Pricing and Availability

  • Salesforce Marketing Cloud is generally available today for customers, starting at $5,000 per month.
  • Customers who purchase salesforce.com technologies should make their purchase decisions based upon features that are currently available.

Salesforce Chatter Pricing and Availability

  • Salesforce Chatterbox is currently scheduled to be available in pilot the first half of 2013.
  • Pricing of Salesforce Chatterbox will be announced at the time of general availability.

Salesforce Work.com Pricing and Availability

  • Work.com is scheduled to be generally available in calendar Q4 of this year. Pricing and packaging will be announced at general availability.
  • Salesforce Rypple is currently available today. Pricing starts at $5 per user per month.

Salesforce Platform Pricing and Availability

  • Salesforce Touch Platform is generally available now and included as part of Force.com. The Mobile SDK and other mobile components are available on Github: https://github.com/forcedotcom.
  • Salesforce Identity is scheduled to be generally available in 2013. Pricing of Salesforce Identity will be announced at general availability.
  • Force.com Canvas is currently a new feature in pilot in the Force.com Winter '13 release.
  • Heroku Enterprise for Java pricing starts at $1,000 per month per application, and is available starting today at http://heroku.com/enterprisejava.
  • RESTful Chatter APIs are currently generally available now as part of Force.com.
  • Chatter Communities is currently scheduled to be available in limited pilot in fall 2012, and currently scheduled to be generally available the second half of 2013. Pricing of Chatter Communities will be announced at general availability.
  • AppExchange Checkout is a new feature of the AppExchange and is available now.
  • Database.com's native geo-location field and User Sharing capabilities are new features in pilot in the Force.com Winter '13 release.
  • Site.com's Site Networking and Multi-lingual Sites capabilities are currently in pilot and available in the Force.com Winter '13 release.

Additional Resources 

About salesforce.com

Founded in 1999, salesforce.com is the enterprise cloud computing leader. Using salesforce.com's social and mobile cloud technologies, companies can connect with customers, partners and employees in entirely new ways. Based on salesforce.com's real-time, multitenant architecture, the company's platform and apps give customers the tools to create a social front office and revolutionize the way they sell, service, market, collaborate, work and innovate.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM." For more information please visit http://salesforce.com, or call 1-800-NO-SOFTWARE.

Copyright © 2012 salesforce.com, inc.  All rights reserved.  Salesforce, Chatter, Sales Cloud, Service Cloud, Marketing Cloud, Work.com, AppExchange, Salesforce Platform, and others are trademarks of salesforce.com, inc.  Other names used herein may be trademarks of their respective owners.

SOURCE salesforce.com

More Stories By PR Newswire

Copyright © 2007 PR Newswire. All rights reserved. Republication or redistribution of PRNewswire content is expressly prohibited without the prior written consent of PRNewswire. PRNewswire shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

@ThingsExpo Stories
DX World EXPO, LLC, a Lighthouse Point, Florida-based startup trade show producer and the creator of "DXWorldEXPO® - Digital Transformation Conference & Expo" has announced its executive management team. The team is headed by Levent Selamoglu, who has been named CEO. "Now is the time for a truly global DX event, to bring together the leading minds from the technology world in a conversation about Digital Transformation," he said in making the announcement.
"Space Monkey by Vivent Smart Home is a product that is a distributed cloud-based edge storage network. Vivent Smart Home, our parent company, is a smart home provider that places a lot of hard drives across homes in North America," explained JT Olds, Director of Engineering, and Brandon Crowfeather, Product Manager, at Vivint Smart Home, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that Conference Guru has been named “Media Sponsor” of the 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. A valuable conference experience generates new contacts, sales leads, potential strategic partners and potential investors; helps gather competitive intelligence and even provides inspiration for new products and services. Conference Guru works with conference organizers to pass great deals to gre...
The Internet of Things will challenge the status quo of how IT and development organizations operate. Or will it? Certainly the fog layer of IoT requires special insights about data ontology, security and transactional integrity. But the developmental challenges are the same: People, Process and Platform. In his session at @ThingsExpo, Craig Sproule, CEO of Metavine, demonstrated how to move beyond today's coding paradigm and shared the must-have mindsets for removing complexity from the develop...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices to ...
Widespread fragmentation is stalling the growth of the IIoT and making it difficult for partners to work together. The number of software platforms, apps, hardware and connectivity standards is creating paralysis among businesses that are afraid of being locked into a solution. EdgeX Foundry is unifying the community around a common IoT edge framework and an ecosystem of interoperable components.
Large industrial manufacturing organizations are adopting the agile principles of cloud software companies. The industrial manufacturing development process has not scaled over time. Now that design CAD teams are geographically distributed, centralizing their work is key. With large multi-gigabyte projects, outdated tools have stifled industrial team agility, time-to-market milestones, and impacted P&L stakeholders.
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
"IBM is really all in on blockchain. We take a look at sort of the history of blockchain ledger technologies. It started out with bitcoin, Ethereum, and IBM evaluated these particular blockchain technologies and found they were anonymous and permissionless and that many companies were looking for permissioned blockchain," stated René Bostic, Technical VP of the IBM Cloud Unit in North America, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Conventi...
In his session at 21st Cloud Expo, Carl J. Levine, Senior Technical Evangelist for NS1, will objectively discuss how DNS is used to solve Digital Transformation challenges in large SaaS applications, CDNs, AdTech platforms, and other demanding use cases. Carl J. Levine is the Senior Technical Evangelist for NS1. A veteran of the Internet Infrastructure space, he has over a decade of experience with startups, networking protocols and Internet infrastructure, combined with the unique ability to it...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
"Cloud Academy is an enterprise training platform for the cloud, specifically public clouds. We offer guided learning experiences on AWS, Azure, Google Cloud and all the surrounding methodologies and technologies that you need to know and your teams need to know in order to leverage the full benefits of the cloud," explained Alex Brower, VP of Marketing at Cloud Academy, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clar...
Gemini is Yahoo’s native and search advertising platform. To ensure the quality of a complex distributed system that spans multiple products and components and across various desktop websites and mobile app and web experiences – both Yahoo owned and operated and third-party syndication (supply), with complex interaction with more than a billion users and numerous advertisers globally (demand) – it becomes imperative to automate a set of end-to-end tests 24x7 to detect bugs and regression. In th...
"MobiDev is a software development company and we do complex, custom software development for everybody from entrepreneurs to large enterprises," explained Alan Winters, U.S. Head of Business Development at MobiDev, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Coca-Cola’s Google powered digital signage system lays the groundwork for a more valuable connection between Coke and its customers. Digital signs pair software with high-resolution displays so that a message can be changed instantly based on what the operator wants to communicate or sell. In their Day 3 Keynote at 21st Cloud Expo, Greg Chambers, Global Group Director, Digital Innovation, Coca-Cola, and Vidya Nagarajan, a Senior Product Manager at Google, discussed how from store operations and ...
"There's plenty of bandwidth out there but it's never in the right place. So what Cedexis does is uses data to work out the best pathways to get data from the origin to the person who wants to get it," explained Simon Jones, Evangelist and Head of Marketing at Cedexis, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
SYS-CON Events announced today that Telecom Reseller has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5-7, 2018, at the Javits Center in New York, NY. Telecom Reseller reports on Unified Communications, UCaaS, BPaaS for enterprise and SMBs. They report extensively on both customer premises based solutions such as IP-PBX as well as cloud based and hosted platforms.