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Opportunities and Enterprise Mobility?

Thoughts and findings - 3 of 5

This is the third in a series of five initial articles, in which I'm going to put my thoughts and findings on the subject of Enteprise Mobility. For this article I've decided to discuss the Opportunities that lie in front of companies that undertake an Enterprise Mobility Strategy.

As part of making 'Mobility for the Masses', that I mentioned in my last article, the Information Worker (example here) has become a key mobile worker. The oppertunites to be gained here are...

  • Ability to mobilize workflow
  • Enabling transparency of business processes
  • Zero latency of the above
  • Agility of the worker with competitive data at their fingertips... anytime & anywhere

Opportunities

Many critical processes are part of business process/workflow such as Purchase order requisition, HR requisition, Expense approvals, Intranet notifications, Timesheets, Tracking KPIs and CRM sales activity. If these business processes/workflows are not completed in a timely manner, productivity can be impacted. Here is an example of the old way...

  • Mobile field worker sends approval request
  • Manager at airport, gets text email
  • Manager has to wait until online at the hotel to approve request
  • Mobile field worker returns next day to complete repair

More travel, another day of the workers time... and more importantly another day of the customers time

Mobilizing Workflow
Now mobilizing the process/workflow transparently, creates a whole new way...

  • Mobile field worker sends approval request
  • Manager at airport, gets text email and instantly approves request, no longer having to wait until he is online at the hotel
  • Mobile field worker receives the approval and proceeds with repair

More productivity from the worker & great service to the customer

With consumer led devices being adopted in the Enterprise, through employees being allowed to bring devices into the Enterprise, businesses can bring consumer lessons into their company as well, such as App Stores for example.

Other possible oppertunities for Enterprise Mobility, include mCommerce, though there needs to be either a small eco-system with high transactions, or a larger eco-system with small transactions, to make sense.

More Stories By Ian Thain

As one of the Sybase Technical Evangelists, Ian regularly addresses technical audiences all over the world and his sessions are always very well attended. He also writes education classes, whitepapers, demos and articles for various Sybase products and publishes regularly in Journals such as SYS-CON's PBDJ and International Developer Magazine. He is also the Sybase Unwired Platform & PocketBuilder Evangelist and works closely with the team in Dublin, CA and Concord, MA on new features and demonstrations for the products. In his customer-facing Evangelist role, Ian is very involved with the design, production and testing of Enterprise class Unwired Solutions, that have been implemented using Sybase's Unwired tools for Sybase customers around the globe. In addition, Ian is a dedicated technical expert continually working with Sybase's key partners and clients to enhance the capabilities of the Unwired solutions that Sybase can offer to its customers. Ian can also be found on Twitter @ithain

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Most Recent Comments
Rich 10/16/09 11:02:00 AM EDT

I agree that being able to take advantage of a BYO phone (bring your own phone) strategy is key to successful enterprise mobility. Securely and inexpensively making that phone a part of the corporate communications ecosystem - making it so the device (1) carries the deskphone number (so users are not juggling personal and business numbers), (2) integrates with enterprise social networking productivity apps (Mobile Presence and Status) and (3) is under IT control -- is key to being successful with your enterprise mobility strategy.

Rich Watson, DiVitas Networks

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