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New Poster Child For Web 2.0 Self-Service

KANA 10 shrinks a process that used to take months down to minutes - all thanks to WaveMaker!

KANA announced the release of KANA 10, whose killer feature is the ability for call center executives to do self-service customization of call center workflow to meet changing business requirements.

KANA is using a customized version of WaveMaker studio that allows call center execs to configure the business workflow using a drag and drop interface.

KANA 10 shrinks a process that used to take months down to minutes - all thanks to WaveMaker!

According to KANA's CTO, Mark Angel, "WaveMaker's visual Ajax studio turbocharged our web development effort for KANA 10, cutting at least 50 percent of our UI development time compared to a standard Ajax library."

The following screenshot shows an agent dashboard built using WaveMaker and based on the Dojo Toolkit. Pretty snazzy huh?

The following screen is intended for end user self service and gives proof positive that Web 2.0 has entered the enterprise!

KANA 10 was built using WaveMaker and the IBM SOA Foundation and was developed in conjunction with IBM customers. KANA did a complete rewrite of their entire suite of applications in less than a year (we announced the WaveMaker/KANA deal 10 months ago)- a terrific validation for Web 2.0, the Dojo Toolkit, Ajax and SOA technologies.

Read the original blog entry...

More Stories By Christopher Keene

Christopher Keene is Chairman and CEO of WaveMaker (formerly ActiveGrid). He was the founder, in 1991, of Persistence Software, a San Mateo, CA-based company that created a new approach for managing data in high-transaction banking and communications systems. Persistence Software investors included Cisco, Intel, Reuters and Sun Microsystems. The company went public in 1999 on the NASDAQ exchange and was sold in 2004 to Progress software.

After leaving Persistence Software in 2005, Chris spent a year in France as chairman of Reportive Software, a Paris-based maker of business-intelligence tools, and as an adjunct professor and entrepreneur-in-residence at INSEAD, a leading graduate business school.

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