Welcome!


From the Blogosphere

When call centers first came about in the 1960s, they were built over PBX systems. Private Branch Exchanges (PBX) are essentially a small-scale version of the telephone exchange and are typically handled by one of the few telephone network providers in the country. Fast forward to toda...
We’re starting to see predictions about what’s going to be hot in enterprise technology in 2017. Cloud (yet again), Blockchain, Big Data / Analytics, Internet of Things (IoT) are all among the top of the list. However, it was Krish Subrumanian’s humorous tweet that started me thinking...
Over the past few years, the use of artificial intelligence has expanded more rapidly than many of us could have imagined. While this may invoke fear and dread in some, these relatively new technology applications are clearly delivering real value to our global society. This value is ...
Every organization collects, stores and retains portions of dark data. It's the digital equivalent of emotional baggage which hangs around after every user interaction, transaction, and customer engagement. In fact, not using data effectively is costing United Airlines almost $1 Billio...
JavaScript redefined web applications ushering in a new era of dynamic websites with fluid responsive designs. It has gained a strong following among developers, popular libraries and frameworks like JQuery and Angular JS are all built with JavaScript. The endless design possibilities ...
As the network has moved from a physical entity to a more abstract one, IT has valiantly kept pace by researching and deploying new network devices and functionality. IT teams have had to shift workloads and mindsets to the cloud and to SaaS providers, while remaining responsible for e...
For those of us in IT management, analytics is a familiar topic with a familiar value proposition. But for many organizations, success with IT analytics is less familiar. Why do so many fail in their adoption attempts? And how can you avoid failure and embrace success? As we'll see bel...
IMHO there is no doubt that cloud and object storage are in your future, what are some questions? Granted, what type of cloud and object storage or service along with for work or entertainment are some questions. Likewise, what are your cloud and object storage concerns (assuming you...
The best problem solver avoids being reactive. Instead, the goal is to remain proactive and ahead of a potential problem. This is where preventative maintenance software plays a substantial role. The primary benefit is being able to nip a problem in the bud as the saying goes. Instead ...
A revolutionary change in the industry was the foundation of cloud on the automation of virtualization technologies. Initially it was meant for infrastructure, but with the advent of new and innovative cloud services it has crossed the boundary of Infrastructure and invaded the applica...
Like the daily newspaper that many thought would be dead by now, on-premise business process management tools are probably here to stay for the foreseeable future because a lot of enterprise IT directors are not convinced that their enterprise data is ready to transition to the cloud. ...
It's the holiday season, and one IT wish list item may be cloud control and confidence. There's a whole new crop of companies offering cloud management and governance services to ease the adoption and maintenance of cloud. There are a lot of challenges to getting the best value out of ...
Over the years, one of my favorite pastimes has been working on the family genealogy. I first started work on it in the early 1990s. At that time, records were not digitized and research involved going to libraries, newspapers, and various local, state, and federal archives. There one ...
Workspot VDI 2.0 is the industry’s first cloud-native, multi-tenant, infinitely scalable VDI solution, when combined with a customer’s datacenter infrastructure, can have desktops and apps up and available to their users in a day. First, Workspot VDI 2.0 is the industry's first cloud...
The volume of transactions running through websites and mobile apps make customer-facing applications crucial to online businesses. If these applications perform well for their users, they generate revenue for the business. If they don't, they affect the credibility of the business, wh...
I hear it often; I need to acquire more customers like my “most valuable” customers. But what makes a customer “most valuable”? What are the characteristics and/or behaviors that make a customer “most valuable”? This simple question is anything but simple. Let me explain through an exe...
A number of retailers, especially small businesses, are moving away from these expensive systems to cheaper, yet a lot more sophisticated cloud alternatives. A typical cloud PoS system should cost retailers between $50 to $200 a month. Point of Sale (Pos) systems typically haven’t requ...
It doesn’t matter how often you move or where you are moving to, moving is stressful. There are so many questions to be answered, like: What if something breaks? How will this impact my commute? What is it going to cost? How safe is the new neighborhood?
Forty months is not a lot of time to design, develop and deliver something monumental. Consider that it took 182 years to build the Notre Dame Cathedral in Paris, 20 years to build the Great Pyramid of Giza and 10 years to build the Panama Canal. Executives from digital-leading compani...
In many organizations, IT support seems to follow a corollary of Moore’s Law in which the number of support tickets — rather than the number of transistors — doubles every two years. Even companies that experience slower growth find that tickets ultimately proliferate and threaten to o...
Walk through an airport or a shopping mall and you may notice little pieces of information popping up: “Flight delayed at gate G5”; “Stop into our shop right now and receive up to 20 percent off your order”; etc. Did you sign up for those notifications? Most likely not, but don’t worry...
Reality itself is going through a digital transformation thanks to leaps in 3D rendering and the crunch-speed motion feedback data. Although the modern definition of virtual reality (VR) has been making promises for three decades, the emphasis was always on the potential. Now it’s here...
The holiday shopping season, a time when Americans flock to the malls or online to find those must-have gifts, is about to kick off. Kids are pouring over catalogs and compiling their wish lists, adults are looking at the Black Friday ads to find the best bargain, and retailers are hop...
We've come across a lot of talk about "cloud-native" apps lately. (They even have their own foundation!) Developers build these apps specifically to run on a cloud-based infrastructure, with the kind of user interface we all expect from our apps now. Cloud-native applications are scala...
Improving end-user experiences and leveraging big data analytics helps Aimia head off digital disruption and improve core operations and processes. The next BriefingsDirect Voice of the Customer digital business transformation case study examines how loyalty management innovator Aimia...
Nerdio is an IT-as-a-service platform with virtual desktop infrastructure (VDI) technology at its core. It is designed for IT departments that need a way to easily manage their ever-increasing workloads. Nerdio allows users to efficiently manage their complete IT environments by giving...
Modern organizations typically use several IT tools to monitor their applications, networks and other IT components in real time. Unfortunately, this leads to independent data islands, which creates a one-dimensional view of IT. In order to make strategic decisions, organizations need ...
Are you still pondering whether to integrate cloud computing services into the structure of your IT network? You are not the only one. Most IT professionals are very concerned about data security, so they aren’t that willing to switch to cloud computing solutions that easily. It’s a fa...
It seems like every day we see reminders of the importance of thorough security testing from all areas of the software world. Security has become an especially critical consideration for APIs in recent years. Organizations rely on APIs to share and receive information - either from a t...
The developments in Google’s Cloud Computing segment, especially the Cloud Machine Learning service, have been so rapid that Google calls it one of its fastest growing product areas. Google has been ramping up their Cloud Platform quite aggressively in recent months. Just a few weeks a...
The need to add more features on shorter release cycles is ubiquitous. At some point we will reach the threshold of gaining efficiencies and quality will begin to degrade. There is some evidence that we’ve reached and crossed that threshold already. In the late 1960's the National Sch...
Yes, Lori has been reading the Internet again. And what she’s been seeing makes baby Lori angry. It also makes this former test designer and technology editor cry. Really, I weep at both the excuses offered for such testing and the misleading headline. I have read no less than two con...
Linen services industry leader AmeriPride Services uses big data to gain a competitive and comprehensive overview of its operations, finances and culture. We’ll explore how improved data analytics allows for disparate company divisions and organizations to come under a single umbrell...
The question in a recent #CIOChat tweet chat (Weekend Edition) was, “What are the hardest tech skills to find for your IT organization? Do you groom them or recruit them?” A recurring theme that quickly appeared in the responses was communication skills. This was not surprising, as it ...
A BriefingsDirect business innovation thought leadership discussion on how companies are exploiting advances in procurement and finance services to produce new types of productivity benefits. We'll now hear from a leading industry analyst on how more data, process integration, and an...
Flash storage has become a mainstream technology, with 451 Research expecting the market to reach $9.6 billion by 2020. As the technology becomes less cost-prohibitive, and benefits such as its exponentially greater performance capabilities and simplified process for provisioning and o...
Data-analysis services startup BlueLabs in Washington, DC helps presidential election campaigns better know and engage with potential voters. Here to describe how big data is being used creatively by contemporary political organizations for two-way voter engagement, we're joined by Er...
When we talk about the impact of BYOD and BYOA and the Internet of Things, we often focus on the impact on data center architectures. That's because there will be an increasing need for authentication, for access control, for security, for application delivery as the number of potentia...
My favorite writer, Gil Press, sums it up with, “It’s Official: The Internet Of Things Takes Over Big Data As The Most Hyped Technology” where he talks about how Gartner released its latest Hype Cycle for Emerging Technologies, and how big data has moved down the “trough of disillusion...
Ten short years ago, Apache Hadoop was just a small project deployed on a few machines at Yahoo and within a few years, it had truly become the backbone of Yahoo’s data infrastructure. Additionally, the current Apache Hadoop market is forecasted to surpass $16 billion by 2020. This mi...