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Social Business Software

Dell has successfully learned from social media how to meaningfully increase business sales and revenue. The data, digital relationships, and resulting analysis inherent in social media and social networks interactions provide a lasting resource for businesses and their customers, sa...
Responsive design, a relatively new concept, uses the same code while targeting different types of devices. The introduction of mobile devices rocked the e-Commerce world. Instead of knowing that potential customers would use a laptop or desktop, those running web-based stores had to ...
It’s a simple fact that the better sales reps understand their prospects’ intentions, preferences and pain points during calls, the more business they’ll close. Each day, as your prospects interact with websites and social media platforms, their behavioral data profile is expanding. It...
The digital age has forced a kind of dependency never before seen, a dependency on our inbox. The mere thought of losing these emails is inconceivable where the thought of it leaves us with a sense of panic, one similar to losing our credit cards or house key. Unfortunately, the potent...
I was at the Velocity Conference in London last week. Of course, fish & chips is still a must eat, a double-decker is far more than a bus, and pea shooting is, as always, so… British! But away from these classic London cultural elements, at Velocity I heard more and more about perform...
Taking the alignment of the CMO and CIO beyond strategy into IT Cost Optimization. Without operational excellence and cost optimization—specifically technology asset optimization, whether IT assets or marketing technology assets—cost pressures could limit funding for innovation. With...
Electronic Data Interchange (EDI) allows businesses to send information to other businesses through electronic means instead of paper. A wide range of business documents can be sent with EDI, including invoices and purchase orders. Many companies prefer to use EDI because of the way it...
If transaction times jump from less than one second to more than 60 seconds after a software upgrade, it is evident that there is a problem that needs investigation. This scenario was experienced by a customer with its time-tracking application. Our customer identified this performance...

Dion Hinchliffe posted a modernizing round up of Enterprise 2.0 tools, and I thought it would be useful to highlight: How you can use the Google suite for the same functions and benefits What else you can do with Google, and what this broad scope means for CIOs

The telecom industry provides mission-critical services, which means that the hardware and software that powers the network must be able to perform under some very extreme conditions. Servers, in particular, must be extremely reliable and function during and after everything from strea...
In a previous post we showed how we hooked up our blog’s WordPress application with the new Compuware APMaaS offering. Since WordPress is a PHP application we use PurePath for PHP to monitor it. We highlighted that we got an alert about a response time violation on some of our blog pos...
In an article I published earlier this week, Digital Transformation, Code Halos, Analytics and Mobility, I provided an overview of the concept of Code Halo™. The idea is that nearly all organizations, brands, products and people are surrounded by a halo of data. Companies that recogn...
A retailers' mantra throughout history has been location, location location. This is always important, but perhaps of less value than other innovations caused by digital transformations today. The ongoing digital transformation of many industries has created new competitive playing fi...
Glitches in important IT systems — like NatWest and Google Drive — can no longer be “the cost of doing business” in this day and age. Interestingly, we're starting to see another concerning trend: more and more crashes blamed on faulty hardware or network problems, while the software ...
By the end of 2013, 1.4 billion smartphones will be in use by consumers from around the world. Around 2015, Gartner predicts that more tablets will be sold than PCs worldwide and in 2017 1.75 tablets will be sold for every PC. The growth of smartphones is not only in the Western world....
Talent recruiting is undergoing a major shift with the introduction of Big Data, turning a traditional industry on its head. Previously, recruiting was primarily conducted through open directories like Monster.com, where candidates were spammed according to keyword matches. Then the j...
I started my career as a Telecom Engineer for Rational Software in the load testing space back in the late ’90s, and when I look back on the last decade, there were enormous advances in the broader IT world including development methodologies, processing speeds, network speeds, mobile ...
A recent survey has shown that security policies and rules set down by IT departments are not just being ignored but having a bus driven through them by staff and senior executives, who wish to bring their own device to work so that they can do more, work smarter and be in touch all of...
The Open Group’s first conference in Australia will focus on enterprise transformation. Speakers and a variety of sessions will place the transformation in the context of such vertical industries as finance, defense, exploration, mining, and minerals. As a prelude to the event, Briefi...
The concept of "Just-in-Time" was pioneered in the manufacturing supply chain as a critical way to reduce costs by minimizing inventory. Implementing a just-in-time system that can handle unexpected demand is not a trivial undertaking. It requires the confluence of a number of discipli...
If you’re not convinced the hype around Big Data is entirely justified, consider the following statistics: in the time it takes an average person to read this article, 72 petabytes of data (that’s 72 x 1015 if you’re counting) will have been added to the global information pool. Each h...
Collaboration, or the act of working together, is universal across business types and industries – education, healthcare, real estate, government or any other. However, each industry has its own specific language for referring to things, and puts different emphasis on different collabo...
For any modern entrepreneur I`d suggest the sweet spot of Cloud applications you should master is the holy trinity of these three killer apps – Linkedin, Salesforce.com and Google+ Apps. In short these cater for the end-to-end requirements of a sales operation, so you can begin s...
Sales professionals are some of the earliest adopters and most annoying users of social networking. The problem is that most sales reps treat LinkedIn like a prospecting database for cold calling. It’s just too enticing when all your target prospects are out there showing off their com...
Not long ago, customers and prospects had to find a computer to visit your website. But today they’re online 24/7 via mobile devices. Serving your customers is now a continuous interaction, and this phenomenon will only grow in the coming years as customers and prospects demand reliabl...
The Office of Fair Trading (OFT) has launched a call for information as part of a study into how ecommerce businesses monitor the behaviour of people making web payments, which may be used to target certain individuals with personalized prices. It was observed many retailers track the...
This time of year, many companies are now in the process of conducting web load testing in advance of the holidays. In this article, you'll learn details on how a large online retailer conducted web load testing in advance of the holiday spike in traffic – and they're moving into the h...
What was that thing before the enterprise-level social network called? It was meetings, personal calls from salespeople or perhaps even the Christmas and summer party right? These “were” the various means that we used to talk with each other and our customers before we were connected o...
Now that the World Wide Web has taken over bricks-and-mortar shops as the primary medium through which to sell a product or service, there's never been a better opportunity for anyone, regardless of financial or business background, to set up their own e-commerce store. While bank loa...
If everyone else is faking it, here for the money, making it up as they go... Does integrity matter in Social Media? I believe that integrity is critical to success, for our nation, our business and ourselves. It's a slippery slope when we begin to sacrifice integrity for our own perso...
Global legal services leader Foley & Lardner LLP has adopted virtual desktops and bring-your-own-device to enhance end-user productivity across their far-flung operations.
While the retail store or restaurant is accepted as being “ground zero” of the path to purchase, integrating this critical product selection and purchase location into the “paid-owned-earned” model of media, messaging and engagement has challenged merchants and brands. Now, dynamic loc...

I had the chance to sit on a great round table on social media with Ian Lowell, Mike Epstein, Blair McHaney and Gordon Johnson at this years Jul. 25, 2012 07:00 AM EDT  Reads: 2,688

How well have you planned your content distribution on partner sites to help buyers? You have to fish where the fish are and often it is at another company's website. Providers need to make their content available that matches the buyer's steps at their partner's websites. If planni...
A few weeks ago, while cruising the highways of Southern California in the Ford Mustang GT500 I rented from Hertz, I was forced to skip two unmanned tollbooths.  As crimes and misdemeanors go, this loathsome act probably would not have landed me on the “most wanted tollbooth skip...
Taking cues from the shared art spaces and studios that have sprung up in many major cities, there is a new way that entrepreneurs, programmers, makers and inventors are working – the collaborative workspace. Instead of being confined to a home office or a local Starbucks, these peop...
Last week, I was the "victim" of a technology-induced Customer Service disaster - the result of powerful technology being improperly used. This week, customer service guru Micah Solomon comments on the situation. Here's a quick re-cap: I bought a semi-expensive electronic gadget -...
It’s a closed deal. The media has widely reported the imminent acquisition of Yammer, the enterprise social network provider, by Microsoft for a whistle-evoking 1.2 Billion dollars. Everyone knows something big is happening here, and experts, in characteristic style, have quickly congr...
As rumored last week, Salesforce.com Monday said it’s going to buy Buddy Media for roughly $689 million in cash and stock. Buddy Media lets marketers manage their presence on social sites like Facebook, Google, LinkedIn, Twitter and YouTube. They can publish content, place social adv...
Microsoft is supposedly paying upwards of a billion dollars for Yammer, the four-year-old business social network, according the Wall Street Journal Thursday night. It’s basing its story on unnamed sources.