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CRM News Desk
CRM News Desk trawls information and news sources for the latest developments in Customer Relationship Management, and brings you relevant material about the current and future software tools being used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.

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Silverlight, AJAX and PDF Invoices Cement SplendidCRM as the Ideal CRM Platform
SplendidCRM announced the launch of Version 2.1 of its flagship platform SplendidCRM. The new Silverlight graphs provide SplendidCRM developers with the ability to create and customize graphs. Extended AJAX support provides the CRM user with a more natural experience.
Tactile CRM Launched to Help Small Businesses Maximize Sales Potential
Senokian announced the launch of its new web-based contact and sales management system, Tactile CRM. Aimed at small businesses the product helps companies manage their sales leads, contacts and emails in one easy to use, fully hosted system. Many small businesses ...
Parallels Announces Automation Solution for Microsoft Dynamics CRM
Parallels announced that its Parallels Automation data center solution now supports Microsoft Dynamics CRM 4.0, a fully integrated customer relationship management (CRM) system. Parallels Automation provides a complete back-office infrastructure so service provide...
EDS Becomes Enterprise Partner to Deliver Microsoft Dynamics CRM
EDS announced it will offer Microsoft Dynamics CRM as an EDS enterprise application solution to its clients globally. With this announcement, EDS becomes Microsoft's enterprise partner to deliver Microsoft Dynamics CRM consulting and solutions. EDS' services, whic...
Logotec Engineering Unveils On-Demand Service to Automatically Create Windows Mobile Versions of Customer-Specific Microsoft Dynamics CRM Implementations
Logotec Engineering Group announced its roadmap of mobile extensions allowing users to access their Microsoft Dynamics CRM information on Windows Mobile devices. The service - Mobile@Connector for Microsoft Dynamics CRM - enables fully automatic creation of mobi...
SugarCRM Announces Sugar Community Edition Stack Installers for Solaris and OpenSolaris
SugarCRM announced SugarCRM stack installers that provide simplified, wizard-based installation for Sugar Community Edition, the latest version of SugarCRM's popular commercial open source CRM application for both the Solaris and OpenSolaris platforms. SugarCRM st...
Microsoft Dynamics CRM 4.0 Launches in International Markets
Microsoft began the global launch of Microsoft Dynamics CRM 4.0 by announcing the availability of the first eight languages, including English, Spanish, simplified Chinese and French. As part of its commitment to a rapid global rollout, Microsoft is kicking off ...
Infor Delivers Real-Time Event Management CRM Software for Retailers
Infor announced the latest version of its outbound marketing solution, Infor CRM Epiphany Outbound Marketing 7.1, with retail-specific enhancements. This latest version enables retailers to deploy event-based campaigns that increase sales and customer loyalty. I...
Yale University Selects Consona CRM's KNOVA to Manage Its IT Help Desk
KNOVA announced that Yale University will implement the KNOVA knowledge management solution as part of an overall effort to more efficiently manage IT and related administrative functions across the university.
Centric CRM Changes Name to Concursive Corporation to Reflect Shift to Collaborative, Community-Oriented CRM
Centric CRM changed its name to Concursive Corporation. The name change reflects the rapid evolution of Concursive's products beyond CRM functionality. The corporate name change coincides with the release of a brand new version of the company's flagship product, ...
Will Microsoft Announce Support for AJAX-based "iPhone" with Dynamics Live CRM?
Playing catch-up Microsoft says it's going to undercut salesforce.com later this quarter when it trots out Dynamics Live CRM, its first in-house hosted customer relationship management software. Microsoft's already got third parties hosting Dynamics CRM, which e...
SugarCRM Voices IPO Dreams
SugarCRM, the commercial open source CRM house, is now in beta with Sugar 5.0 and - given its success in attracting customers - the company is telling the press that it's on the road to going public sometime in the next couple of years. It figures it can be a $100 ...
SugarCRM Adds AJAX
SugarCRM, a provider of commercial open source customer relationship management (CRM) software, announced the beta release of Sugar 5.0, the fastest-growing CRM solution in the market today. Sugar 5.0 introduces a broad range of new functionality, including capabi...
SugarCRM Adopts GPLv3
SugarCRM Wednesday became the first prominent commercial open source operation to adopt the Free Software Foundation's controversial v3 update of the General Public License. The CRM house said the September release of its Sugar Community Edition 5.0 (the old Sug...
Hot Banana, J.L.Halsey's Web CMS Solution, Integrates with CRM Provider NetSuite
The Web content management system (Web CMS) for marketing is now 100 percent compliant with Adobe ColdFusion 8, which means it can take full advantage of all the features and functional benefits of the new, soon-to-be-released ColdFusion 8 server platform. The ...
SugarCRM Available to Ubuntu Users
Canonical Ltd, the commercial sponsor of Ubuntu, today announced the availability of Sugar Open Source for users of Ubuntu 6.06 LTS edition (Long Term Support). The simplified deployment process and ease-of-use of Ubuntu, combined with SugarCRM's feature-rich bus...
Open Source SplendidCRM Integrates .Net 2.0 Technology
'We're the ideal platform for developing a back-end system,' said Paul Rony, president of SplendidCRM. 'We're using the best tools and the best technologies to create the fastest system, and of course our free runtime and free hosting license makes us the most cos...
SugarCRM Opens New Office in Atlanta and Names David Gearhart Regional Vice President of Corporate Sales
SugarCRM Inc., the world's leading provider of commercial open source customer relationship management (CRM) software, today announced the opening of its new southeast office in Atlanta, GA. Based on growing customer and community demand in the southeast of the Un...
Etelos Announces CRMforGoogle
CRMforGoogle gives a business, large or small, the ability to communicate with clients, prospects and partners effectively and easily. The Application is feature rich, giving users the ability to automate client follow up, manage tasks, share schedules and manage ...
SplendidCRM Offers Open-Source CRM Solution To Enterprise System Integrators
SplendidCRM Software announced it is making its flagship platform available to enterprise software system integrators under a highly affordable licensing arrangement. The plan computes fees based only on those persons using and/or developing the application at t...
SplendidCRM Launches SplendidCRM 1.1 For SUSE Linux
SplendidCRM Software announced the release of SplendidCRM 1.2 for Microsoft Windows Server 2003 and SplendidCRM 1.1 for Novell SUSE Linux Enterprise Server 10. With these two new releases, SplendidCRM has created the ideal cross-platform CRM for companies that wis...
Co-Developer of the Sforce AJAX Toolkit Launches On-Demand Media CRM Solution for AppExchange
Bluewolf and salesforce.com have announced the availability of MediaTrak for salesforce.com's AppExchange. Bluewolf's MediaTrak allows media and entertainment organizations to instantly deploy a customized version of Salesforce to manage complex relationships an...
WBPSystems Offers Free AJAX CRM Software
WBP SYSTEMS is giving away an AJAX based CRM for a few months. It includes features like messages, contact management, calendars and it uses AJAX for most of its functions. It also has RSS, iCal and a bunch of other buzz words integrated into it
Scalix and SugarCRM Integrate Messaging and CRM
Scalix Corporation and SugarCRM today announced that their mutual customers can now integrate their Linux-based messaging from Scalix with their customer relationship management (CRM) system from SugarCRM, using multiple versions of Microsoft Outlook, for a ful...
SugarCRM Integration with Scalix's Award-Winning AJAX Web Client to be Available Soon
Scalix Corporation and SugarCRM have announced that their mutual customers can now integrate their Linux-based messaging from Scalix with their customer relationship management (CRM) system from SugarCRM, using multiple versions of Microsoft Outlook, for a fully...
SugarCRM Gives Customers More Control Over Application Performance Through the Use of AJAX
SugarCRM Inc. announced that it has reached more than 1,000 paying customers since the first edition of its commercial open source customer relationship (CRM) software was released in September 2004. In addition, Sugar Open Source has been downloaded over 1,000,00...
J2EE-Based CRM Platform for the Manufacturing Sector From Commence
Commence CRM On-Demand is a web-based CRM solution that enables businesses to manage customer relationships in an organized and efficient manner. Commence recently announced the launch of its CRM platform for the Manufacturing Sector. An intuitive set of ready to ...
Teldori, Indosoft And eCRM Join Major Open Source Telephony Customers To Standardize On Sangoma Hardware
Sangoma Technologies announced that Teldori Telecommunications of Memphis, TN, Indosoft of Fredericton NB, and eCRM of Halifax, NS have joined a growing list of Open Source Telephony business leaders to standardize on Sangoma PCI and PCI-Express hardware to suppor...
vtiger Upgrades its Enterprise-Class Open Source CRM Solution With New Features
vtiger, provider of enterprise-ready open source CRM solutions, has announced the release of vtiger CRM 5.0. vtiger business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market. vtiger has been download...
Open Source CRM Provider SugarCRM Unveils Sugar FastStack
SugarCRM provider of commercial open source customer relationship management (CRM) software, announced the availability of Sugar FastStack, a software support and delivery service that provides a fast and simple way to install a complete open source software solut...
J2EE-Based CRM On-Demand From Commence
Commence CRM On-Demand provides breakthrough technology for Manufacturers and distributors with greater functionality and flexibility than traditional application service offerings. Using the industrial strength JAVA (J2EE) platform, Commence CRM On-Demand offer...
Open Source CRM Provider SugarCRM Joins Microsoft's Interop Vendor Alliance
SugarCRM, provider of commercial open source customer relationship management (CRM) software, announced its membership in the Interop Vendor Alliance with Microsoft. The Alliance was established to connect people, data and diverse systems through better interopera...
vtiger Upgrades its Enterprise-class Open Source CRM Solution With New Features
vtiger, provider of enterprise-ready open source CRM solution, announced the release of vtiger CRM 5.0. vtiger business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market. vtiger has been downloaded cl...
La Leche Selects Kintera Social CRM System For Member And Donor Management
Kintera and ooTao have signed an agreement to jointly integrate La Leche League International's open source authentication and data sharing standards with Kintera's social CRM platform, Kintera Sphere, enabling data to be shared between Kintera Sphere and other sy...
vtiger Upgrades its Enterprise-class Open Source CRM Solution With New Features
vtiger, provider of enterprise-ready open source CRM solution, has announced the release of vtiger CRM 5.0. vtiger business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market.vtiger has been downloaded...
vtiger Upgrades Its Open Source CRM Solution With New Features
vtiger, provider of enterprise-ready open source CRM solution, announced the release of vtiger CRM 5.0. vtiger business model helps small and medium businesses that need an alternate to expensive CRM solutions available in the market. vtiger has been downloaded cl...
Queplix Converts Legacy Vantive CRM Systems To Open Source Platform
Queplix, provider of commercial open source software for Customer Care, announced that Vantive CRM users can take advantage of its CRM Resuscitation Program to easily transition their legacy CRM installations to a flexible, open source, web-based platform -- witho...
Queplix Converts Legacy Vantive CRM Systems to a Flexible, Open Source Platform
Queplix (http://www.queplix.com), a leading provider of commercial open source software for Customer Care, has announced that Vantive CRM users can take advantage of its CRM Resuscitation Program to easily transition their legacy CRM installations to a flexible, o...
Swisscom Mobile Selects Sun to Power One of the Largest Siebel Retail CRM Implementations
Sun Microsystems Inc. has announced that leading Swiss telecommunications carrier Swisscom Mobile has selected Sun Fire T2000 servers running the Solari 10 Operating System (OS) and the Sun Java Identity Management Suite to enable its 1145 retail stores to connect ...
.NET News: Microsoft Announces Start of its First Microsoft Dynamics CRM Summit
Microsoft has announced the start of its first Microsoft Dynamics CRM North American Customer Summit today in San Diego. Satya Nadella, corporate vice president and leader of the Microsoft Business Solutions division, delivered the opening keynote and outlined M...

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MORE WEB 2.0 TOP STORIES
Web 2.0 – Personal Branding Checklist
This is a checklist of items you need for an all-encompassing personal branding strategy. Personal branding is the process of marketing and selling yourself as a brand in order to gain success in business. Personal branding is a continual process just as knowing yourself is a continual process. As you grow, so does your brand. The need for personal branding arises from the fact that globalization has increased competition in the workplace. As the wheat is separated from the chaff, if you are left standing, you are left standing with others of good caliber. The playing field is now that much more challenging since your competition is as good as, or better, than you.
Mobile AJAX - Frequently Asked Questions
The first Rich FAQ we are presenting is the long overdue Mobile Ajax FAQ and was created by Ajit Jaokar, Rocco Georgi and Bryan Rieger. We welcome comments and feedback. AJAX is a browser technology that involves the use of existing Web standards and technologies (XML/XHTML, DOM, CSS, JavaScript, XHR - XMLHttpRequest) to create more responsive Web applications that reduce bandwidth usage by avoiding full page refreshes and providing a more 'desktop application-like' user experience. The term AJAX was coined by Jesse James Garrett in his seminal document at Adaptive Path.
AJAX Sponsor Webcasts Are Now Available
The Webcasts now available online are Sahil Malik's (telerik) 'How to Take Desktop Applications to the Web' session, Christophe Coenraets' (Adobe) 'Extending AJAX with Adobe Flex' session, Jouk Pleiter's (Backbase) 'AJAX Best Practices' session, and Kevin Hakman's (TIBCO) 'The Four Quantum States of AJAX' session. The 12-hour event with its entire 11 sessions is also available as an on-demand product, in an easy to navigate DVD for all delegates of 'Real-World AJAX' and 'AjaxWorld Conference & Expo.'
Apple and the Cardinal Rules of the "Internet Singularity"
In considering the 'Internet Singularity,' Mark Scrimshire has been postulating a series of guidelines or rules. He has already written about the first; here he looks at the second and third rules.
IBM Leads "Open AJAX" Coalition of Web 2.0 Vendors
IBM is taking the lead role in rolling out an 'Open AJAX' initiative that seems sure to add significant momentum to recent grassroots efforts to bring Asynchronous JavaScript and XML, or AJAX, application development to the forefront of the i-technology universe. Open source organizations such as Eclipse and Mozilla are backing the initiative, as are a suite of companies that each bring something unique to this effort.
SYS-CON Launches World's First Web 2.0-Focused Magazine
We have a long way to go before the next generation of the Web truly arrives. Years and years. As commentator Shel Israel has said: 'Web 2.0 isn't dead. It's just barely being born.' In line with its commitment to keep developers, IT managers, and vendors alike ahead of the i-Technology curve, SYS-CON Media has just unveiled its latest new magazine and website: Web 2.0 Journal (www.web2.sys-con.com).
Is Web 2.0 Entering "The Trough of Disillusionment"?
'Jeffrey Zeldman has an interesting and widely covered new article on Web 2.0 which is almost exactly as content free as he claims the Web 2.0 hypesters are,' writes Dion Hinchcliffe. 'That's not to say that he doesn't make a few factually correct statements about AJAX and even makes a passing mention of social software,' Hinchcliffe continues. 'But he's missing many of the big pieces of Web 2.0 since he's apparently looking at it through the somewhat myopic tunnel vision of a web page designer.'
"Mobile Web 2.0" – A Service Blueprint Combining del.icio.
Introducing an intriguing mobile version of a combination of , Ajit Jaokar continues his insightful contributions to the fast-emerging new 'Mobile Web 2.0' category of ideas and applications.
Welcome the Arrival of Adobe and Web 2.0
It's official - the Adobe acquisition of Macromedia has been finalized and our beloved ColdFusion has a new home. Is this a bad thing? No, not at all. There was a lot of talk within the community about how this may adversely effect the server, but talk is cheap and, in this case, also very premature.

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